Email support@chitsplit.app and we’ll get back to you, usually within a few working days. Tell us your phone model, its system version, the Chit version and what happened. A screenshot helps. Please cover card numbers and anything else private first.
Do I need an account?
No. Scanning, splitting and keeping track of who owes what all work without one, and everything stays on your phone. An account is only needed to send receipts to other people, confirm them together, or use Chit on more than one device.
Are my receipts or photos uploaded?
Receipts are read on your phone. Without an account nothing is uploaded. With an account, your receipts and contacts are synced, and a receipt’s photos are uploaded only when you send that receipt to other people. See the Privacy Policy for details.
A line or the total looks wrong
Chit checks the lines against the printed total and highlights the lines it is unsure about. Tap a line to compare it with the photo and correct it. Crumpled or faded receipts are harder to read: flatten the receipt and retake the photo in good light. For a long receipt, use long-receipt mode and keep a few lines of overlap between photos. Always check amounts before you send them to anyone.
My friend doesn’t have Chit
Add them as a contact anyway. You can send them a share card, an image showing only their items and what they owe, through any chat app. If they join later, connect their account and they will see the receipts they are on.
How do people pay each other?
However you like. Chit never handles money. When someone has paid, record it in the app so everyone’s balance is up to date.
How do I cancel a subscription?
Subscriptions are managed by the store you bought them from. On iPhone: Settings › your name › Subscriptions (Apple’s guide). On Android: Google Play › your profile › Payments & subscriptions › Subscriptions (Google’s guide). Deleting the app or your Chit account does not cancel a subscription. Refunds are handled by Apple or Google.
How do I delete my account?
In the app, or by email if you no longer have it. See Delete your account.
Privacy questions
Write to privacy@chitsplit.app.